Pickup groups allow users to intercept calls directed towards other users of the group. This is done either by dialing a special extension or by pressing a function key.
- In order to be able to use group pickup you have to:
- Create a pickup group
- Enable an extension to intercept calls
- Add a function key to interceptors
Creating a Pickup Group¶
Pickup groups can be created in thepage.
In the general tab, you can define a name and a description for the pickup group. In the Interceptors tab, you can define a list of users, groups or queues that can intercept calls. In the Intercepted tab, you can define a list of users, groups or queues that can be intercepted.
Enabling an Interception Extension¶
The pickup extension can be defined in thepage.
The extension used by group pickup is called Group interception it’s default value is *8.
The extension must be enabled even if a function key is used.
Adding a Function Key to an Interceptor¶
To assign a function to an interceptor, go to, edit an interceptor and go to the Func Keys tab.
Add a new function key of type Group Interception and save.