The global voicemail configuration is located under.
There are 2 ways to add a voicemail:
New voicemails can be added using the
Once your voicemail is configured, you have to edit the user configuration and search the voicemail previously created and then associate it to your user.
Using the user’s configuration¶
The other way is to add the voicemail from user’s configuration in the ‘voicemail’ tab by
- Clicking the
- Filling the voicemail form
The user’s language must be set in the general tab
Disabling a voicemail¶
You can disable a user’s voicemail by un-checking the ‘Enable voicemail’ option on the Voicemail tab from user’s configuration.
Deleting a voicemail¶
Delete voicemail is done onor from the user’s voicemail tab.
- Deleting a voicemail is irreversible. It deletes all messages associated with that voicemail.
- If the voicemail contains messages, the message waiting indication on the phone will not be deactivated until the next phone reboot.
Disable password checking¶
Unchecking the option
Ask password allows you to skip password checking for the voicemail only
when it is consulted from an internal context.
- when calling the voicemail with *98
- when calling the voicemail with *99<voicemail number>
If the the *99 extension is enabled and a user does not have a password on its voicemail, anyone from the same context will be able to listen to its messages, change its password and greeting messages.
However, the password will be asked when the voicemail is consulted through an incoming call. For instance, let’s consider the following incoming call:
With such a configuration, when calling this incoming call from the outside, we will be asked for:
- the voicemail number we want to consult
- the voicemail password, even if the “Disable password checking option” is activated
And then, we will be granted access to the voicemail.
Take note that the second “context” field contains the context of the voicemail. Voicemails of other contexts will not be accessible through this incoming call.
For security reasons, such an incoming call should be avoided if a voicemail in the given context has no password.
If xivo-confd is on a remote host, xivo-confd-client configuration will be required to be able to change the voicemail passwords using a phone.
This configuration should be done:
mkdir -p /etc/systemd/system/asterisk.service.d cat >/etc/systemd/system/asterisk.service.d/remote-confd-voicemail.conf <<EOF [Service] Environment=CONFD_HOST=localhost Environment=CONFD_PORT=9486 Environment=CONFD_HTTPS=true Environment=CONFD_USERNAME=<username> Environment=CONFD_PASSWORD=<password> EOF systemctl daemon-reload