What is it ?¶
The preprocess subroutine allows you to enhance Wazo features through the Asterisk dialplan. Features that can be enhanced are :
- Incoming call
- Outgoing call
There are three possible categories :
- Subroutine for one feature
- Subroutine for global forwarding
- Subroutine for global incoming call to an object
Subroutines are called at the latest possible moment in the dialplan, so that the maximum of variables have already been set: this way, the variables can be read and modified at will before they are used.
Here is an example of the dialplan execution flow when an external incoming call to a user being forwarded to another external number (like a forward to a mobile phone):
Adding new subroutine¶
You can write the subroutine in two locations, depending on what you prefer:
- add or edit a file in the web interface
- add/edit a file directly on the server in
The two operations are strictly equivalent.
Since all configuration files will be merged together in the end, it does not matter in which file you write your subroutine. The different files are only here to find your way back more quickly than one big configuration file. So don’t be afraid to create new files!
[myexample] exten = s,1,NoOp(This is an example) same = n,Return()
Subroutines should always end with a
Return(). You may replace
Return() by a
you want to completely bypass the Wazo dialplan, but this is not recommended.
To plug your subroutine into the Wazo dialplan, you must add
myexample in the subroutine field
in the web interface, e.g. .
There is predefined subroutine for this feature, you can find the name and the activation in the
The variables are:
; Global Preprocess subroutine XIVO_PRESUBR_GLOBAL_ENABLE = 1 XIVO_PRESUBR_GLOBAL_USER = xivo-subrgbl-user XIVO_PRESUBR_GLOBAL_AGENT = xivo-subrgbl-agent XIVO_PRESUBR_GLOBAL_GROUP = xivo-subrgbl-group XIVO_PRESUBR_GLOBAL_QUEUE = xivo-subrgbl-queue XIVO_PRESUBR_GLOBAL_MEETME = xivo-subrgbl-meetme XIVO_PRESUBR_GLOBAL_DID = xivo-subrgbl-did XIVO_PRESUBR_GLOBAL_OUTCALL = xivo-subrgbl-outcall XIVO_PRESUBR_GLOBAL_PAGING = xivo-subrgbl-paging
So if you want to add a subroutine for all of your Wazo users you can do this:
[xivo-subrgbl-user] exten = s,1,NoOp(This is an example for all my users) same = n,Return()
You can also use a global subroutine for call forward.
; Preprocess subroutine for forwards XIVO_PRESUBR_FWD_ENABLE = 1 XIVO_PRESUBR_FWD_USER = xivo-subrfwd-user XIVO_PRESUBR_FWD_GROUP = xivo-subrfwd-group XIVO_PRESUBR_FWD_QUEUE = xivo-subrfwd-queue XIVO_PRESUBR_FWD_MEETME = xivo-subrfwd-meetme XIVO_PRESUBR_FWD_VOICEMAIL = xivo-subrfwd-voicemail XIVO_PRESUBR_FWD_SCHEDULE = xivo-subrfwd-schedule XIVO_PRESUBR_FWD_SOUND = xivo-subrfwd-sound XIVO_PRESUBR_FWD_CUSTOM = xivo-subrfwd-custom XIVO_PRESUBR_FWD_EXTENSION = xivo-subrfwd-extension
Some of the Wazo variables can be used and modified in subroutines (non exhaustive list):
WAZO_CHANNEL_DIRECTION: can have two values:
from-wazowhen the channel was initiated by Wazo: the channel links Wazo to the called party. From Asterisk, this is an outbound channel. From the peer, this is an incoming call
to-wazowhen the channel was initiated by the user: the channel links Wazo to the calling party. From Asterisk, this is an inbound channel. From the peer, this is an outgoing call.
The default value is
from-wazo. If you write scripts using originates to place new calls, you should set
to-wazoon the originator channel.
XIVO_CALLOPTIONS: the value is a list of options to be passed to the Dial application, e.g.
hHtT. This variable is available in agent, user and outgoing call subroutines. Please note that it may not be set earlier, because it will be overwritten.
XIVO_CALLORIGIN: can have two values:
internwhen the call does not involve DID or trunks, e.g. a simple call between two phones or one phone and its voicemail
externwhen the call is received via a DID or emitted through an Outgoing Call
This variable is used by xivo-agid when selecting the ringtone for ringing a user. This variable is available only in user subroutines.
XIVO_DSTNUM: the value is the extension dialed, as received by Wazo (e.g. an internal extension, a DID, or an outgoing extension including the local prefix). This variable is available in all subroutines.
XIVO_GROUPNAME: the value is the name of the group being called. This variable is only available in group subroutines.
XIVO_GROUPOPTIONS: the value is a list of options to be passed to the Queue application, e.g.
hHtT. This variable is only available in group subroutines.
XIVO_INTERFACE: the value is the Technology/Resource pairs that are used as the first argument of the Dial application. This variable is only available in the user subroutines.
XIVO_MOBILEPHONENUMBER: the value is the phone number of a user, as set in the web interface. This variable is only available in user subroutines.
XIVO_QUEUENAME: the value is the name of the queue being called. This variable is only available in queue subroutines.
XIVO_QUEUEOPTIONS: the value is a list of options to be passed to the Queue application, e.g.
hHtT. This variable is only available in queue subroutines.
XIVO_RINGSECONDS: the value is the number of seconds a user will ring before the call is forwarded elsewhere, or hungup if no forwards are configured. This variable can only be used in a User subroutine.
XIVO_SRCNUM: the value is the callerid number of the originator of the call: the internal extension of a user (outgoing callerid is ignored), or the public extension of an external incoming call. This variable is available in all subroutines.