Function Keys

Function keys can be used as shortcuts for dialing a number, or accomplishing other menial tasks, by pushing a button on the phone. A function key’s action is determined by its destination.

Function keys can be added directly on a user, or in a template. Templates are useful for creating a set of common function keys that can be used by the same group of people.

This page only describes the data models used by the REST API. Consult the API documentation for further details on URLs.

Function Key Template

Parameters

Field	Type	Required	Description
name	string	No	A name for the template.
keys	Function Key	No	A collection of function keys under the form {"position": "funckey"}. See the example for more details.

Example

{
    "name": "Example template",
    "keys": {
         "1": {
            "destination": {
                 "type": "user",
                 "user_id": 34
             }
         },
         "2": {
             "blf": true,
             "label": "Call mom",
             "destination": {
                 "type": "custom",
                 "exten": "5551234567"
             }
         }
     }
 }

Function Key

Description

Field	Type	Required	Description
blf	boolean	No	Turn on BLF when there is activity on the destination
label	string	No	Label to display next to the function key
destination	Destination	Yes	Destination to call

Example

{
    "blf": True,
    "label": "Call john",
    "destination": {
         "type": "user",
         "user_id": 34
     }
 }

Destination

A destination determines the number to dial when using a function key. Destinations are composed of a parameter named type and any additional parameters required by its type.

Available destination types:

agent

An agent

bsfilter

Boss/Secretary filter

conference

Conference room

custom

A custom number to dial

forward

Forward a call towards another number

group

A group

groupmember

Join or leave a group

onlinerec

Record a conversation during a call

paging

A paging

park

Park a call

park_position

Pick up a parked call

queue

Call queue

service

A call service

transfer

Transfer a call

user

A User

Here are the parameters required for each destination:

Agent

Field	Type	Value
agent_id action	numeric login/logout/toggle	Agents’s id What to do with this agent

BSFilter

Field	Type	Value
filter_member_id	numeric	ID of the filter member

Conference

Field	Type	Value
conference_id	numeric	Conference’s id

Custom

Field	Type	Value
exten	string	Number to dial

Forward

Field	Type	Value
forward	string	Type of forward. Possible values: busy, noanswer, unconditional
exten	string	Number to dial (optional)

Group

Field	Type	Value
group_id	numeric	Group’s id

Group Member

Field	Type	Value
group_id action	numeric join/leave/toggle	Group’s id What to do with this group

Online call recording

No parameters are required for this destination

Paging

Field	Type	Value
paging_id	numeric	Pagings’s id

Parking

No parameters are required for this destination

Parking Position

Field	Type	Value
position	numeric string	Position of the parking to pick up

Queue

Field	Type	Value
queue_id	numeric	User’s id

Service

Field	Type	Value
service	string	Name of the service

Currently supported services:

phonestatus

Phone Status

recsnd

Sound Recording

callrecord

Call recording

incallfilter

Incoming call filtering

enablednd

Enable “Do not disturb” mode

pickup

Group Interception

calllistening

Listen to online calls

directoryaccess

Directory access

fwdundoall

Disable all forwaring

enablevm

Enable Voicemail

vmusermsg

Consult the Voicemail

vmuserpurge

Delete messages from voicemail

Transfer

Field	Type	Value
transfer	string	Type of transfer. Possible values: blind, attended

User

Field	Type	Value
user_id	numeric	User’s id