Filtering webhook events on user¶

When configuring a webhook, you can set the user_uuid parameter. Doing so makes the webhook being only triggered when events are related to the specified user.

For example, given a webhook on event user_status_update, and user_uuid is set to user A, the webhook will only be triggered when user A changes its presence status, not when user B does.

Supported events¶

The current list of events that is supported by the user_uuid parameter is:

agent_paused
agent_status_update
agent_unpaused
call_created
call_ended
call_log_user_created
call_updated
endpoint_status_update
favorite_added
favorite_deleted
relocate_initiated
relocate_answered
relocate_completed
relocate_ended
user_status_update
user_voicemail_message_created
user_voicemail_message_deleted
user_voicemail_message_updated
users_forwards_busy_updated
users_forwards_noanswer_updated
users_forwards_unconditional_updated
users_services_dnd_updated
users_services_incallfilter_updated

Unsupported events will always trigger the webhook, regardless of the related user.