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Agents
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Introduction
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   *A call center agent is the person who handles incoming or outgoing customer 
   calls for a business. A call center agent might handle account inquiries, 
   customer complaints or support issues. Other names for a call center agent 
   include customer service representative (CSR), telephone sales or service 
   representative (TSR), attendant, associate, operator, account executive 
   or team member.*

   -- SearchCRM

In this respect, agents in Wazo have no fixed line and can login from any registered device.


Getting Started
===============

* Create a user with a SIP line and a provisioned device.
* Create agents.
* Create a queue adding created agent as member of queue.



Creating agents
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Service > Call center > Agents > General
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These settings are specific for a given agent.


Service > Call center > Agents > Users
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These settings are specific for a given agent.


Service > Call center > Agents > Queues
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These settings are specific for a given agent.


Service > Call center > Agents > Advanced
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These settings are specific for a given agent.


Service > IPBX > General settings > Advanced > Agent
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These settings are global for all agents.