.. index:: single:XiVO Client *********** XiVO Client *********** What is the XiVO Client ======================= The XiVO Client is an application that you install on your computer and is connected to the Wazo server. This application offers the following features: * search contacts and show their presence, phone status * make calls through your phone (the XiVO Client is **NOT** a softphone, it is complementary to the phone) * access your voicemail through your phone * enable call forwards, call filtering * show the history of your calls * list conference rooms and members * send faxes It also offers some call center features: * show screen popups or open URLs when you receive/answer a call * list agents, queues, calls in queues * login/logoff, pause/unpause other agents (for supervisors) * listen/whisper to agents through you phone (for supervisors) A lot of those features are modular and may be enabled for each user by choosing which :ref:`Xlets ` they can see. Getting the XiVO client ======================= Binaries of the XiVO Client are available on our mirror. (`latest version`_) (`all versions`_) .. _all versions: http://mirror.wazo.community/iso/archives .. _latest version: http://mirror.wazo.community/iso/wazo-current .. warning:: The installed version of the XiVO Client must match the Wazo server's version installation. With our current architecture, there is no way to guarantee that the Wazo server will be retro-compatible with older versions of the XiVO Client. Non-matching Wazo server and XiVO Clients versions might lead to unexpected behaviour. Choose the version you want and in the right directory, get : * the ``.exe`` file for Windows * the ``.deb`` file for Ubuntu or Debian (i386 or amd64, depending on your computer) * the ``.dmg`` file for Mac OS For Windows, double-click on the file and follow the instructions. You can also install it silently:: xivoclient-14.XX-x86.exe /S For Ubuntu/Debian, double-click on the file or execute the following command:: $ gdebi xivoclient-*.deb For Mac OS, double-click on the file and drag-and-drop the inner file on the Application entry of the Finder. The XiVO Client should then be available in the applications menu of each platform. If you want to build your own XiVO Client, see :ref:`build_xivoclient`. .. index:: Xlets Connection to the server ======================== To connect to the server using the XiVO client you need a user name, a password and the server's address. Optionally, it is possible to login an agent while connecting to the server. .. figure:: images/login_window.png :scale: 85% .. _xlet-list: Xlets ===== Xlets are features of the XiVO Client. It is the contraction of XiVO applets. To select which xlets are displayed in your client, see :ref:`cti-profiles`. .. toctree:: :maxdepth: 1 Conference xlet Directory xlet Fax xlet History xlet Identity xlet People xlet Service xlet Configuration ============= The XiVO Client configuration options can be accessed under :menuselection:`XiVO Client --> Configure`. Connection Configuration ------------------------ .. figure:: images/configuration_connection.png :scale: 85% This page allows the user to set his network information to connect to the xivo-ctid server. * `Server` is the IP address of the server. * `Backup server` is the IP address of the backup server. * `Port` is the port on which xivo-ctid is listening for connections. (default: 5003) * `STARTTLS` is used to specify that a secure connect should be used .. note:: To use STARTTLS, the server needs to be configured to :ref:`accept encrypted connection `. Handling callto: and tel: URLs ============================== The XiVO Client can handle telephone number links that appear in web pages. The client will automatically dial the number when you click on a link. .. note:: You must already be logged in for automatic dialing to work, otherwise the client will simply start up and wait for you to log in. .. warning:: The option in the XiVO Client :menuselection:`GUI Options --> Allow multiple instances of XiVO Client` must be disabled, else you will launch one new XiVO Client with every click. Mac OS ------ ``callto:`` links will work out-of-the-box in Safari and other web browsers after installing the client. ``tel:`` links will open FaceTime after installing the client. To make the XiVO Client the default application to open ``tel:`` URLs in Safari. 1. Open the FaceTime application 2. Connect using your apple account 3. Open the FaceTime preferences 4. Change the *Default for calls* entry to *xivoclient.app* .. figure:: images/facetime_preference.png .. note:: The ``tel:`` URL works out-of-the-box in versions of mac osx before 10.10. Windows ------- XiVO Client is associated with ``callto:`` and ``tel:`` upon installation. Installing other applications afterward could end up overriding these associations. Starting with Windows Vista, it is possible to configure these associations via the Default Programs. Users can access Default Programs from Control Panel or directly from the Start menu. .. figure:: images/windows_default_programs.png :scale: 85% The following popups might appear when you open a ``callto:`` or ``tel:`` link for the first time in Internet Explorer: .. figure:: images/ie_warning_1.png .. figure:: images/ie_warning_2.png Simply click on *allow* to dial the number using the XiVO Client. .. note:: If you do not want these warnings to appear each time, do not forget to check/uncheck the checkbox at the bottom of the popups. Ubuntu ------ Currently, ``callto:`` or ``tel:`` links are only supported in Firefox. There is no configuration needed. GNU/Linux Debian ---------------- Currently, ``callto:`` or ``tel:`` links are only supported in Firefox. If the XiVO Client is not listed in the proposition when you open the link, browse your files to find :file:`/usr/bin/xivoclient`. Manual association in Firefox ----------------------------- If, for some reason, Firefox does not recognize ``callto:`` or ``tel:`` URIs you can manually associate them to the XiVO Client using the following steps: 1. Type ``about:config`` in the URL bar 2. Click the *I'll be careful, I promise !* button to close the warning 3. Right-click anywhere in the list and select *New -> Boolean* 4. Enter ``network.protocol-handler.external.callto`` as preference name 5. Select ``false`` as value 6. Repeat steps 3 to 6, but replace ``callto`` by ``tel`` at step 4 The next time that you click on a telephone link, Firefox will ask you to choose an application. You will then be able to choose the XiVO client for handling telephone numbers.