************** Contact Center ************** In Wazo, the contact center is implemented to fulfill the following objectives : * Call routing Includes basic call distribution using call queues and skills-based routing * Agent and Supervisor workstation. Provides the ability to execute contact center actions such as: agent login, agent logout and to receive real time statistics regarding contact center status * Statistics reporting Provides contact center management reporting on contact center activities * Advanced functionalities Call recording * Screen Pop-up .. toctree:: :maxdepth: 2 agents/agents queues/queues supervision/supervision supervision/dashboard skillbasedrouting/skillbasedrouting statistics/statistics reporting/reporting