*************** Directed Pickup *************** Directed pickup allows a user to intercept calls made to another user. For example, if a user with number 1001 is ringing, you can dial \*81001 from your phone and it will intercept (i.e. pickup) the call to this user. The extension prefix used to pickup calls can be changed via the :menuselection:`Services --> IPBX --> IPBX services --> Extensions` page. Custom Line Limitation ====================== There is a case where directed pickup does not work, which is the following:: Given you have a user U with a line of type "customized" Given this custom line is using DAHDI technology Given this user is a member of group G When a call is made to group G Then you won't be able to intercept the call made to U by pressing *8 If you find yourself in this situation, you'll need to write a bit of dialplan. For example, if you have the following: * a user with a custom line with number 1001 in context default * a custom line with interface ``DAHDI/g1/5551234`` Then add the following, or similar:: [custom_lines] exten = line1001,1,NoOp() same = n,Set(__PICKUPMARK=1001%default) same = n,Dial(DAHDI/g1/5551234) same = n,Hangup() And do a ``dialplan reload`` in the asterisk CLI. Then, edit the line of the user and change the interface value to ``Local/line1001@custom_lines`` Note that you'll need to update your dialplan if you update the number of the line or the context.