A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.
In this respect, agents in Wazo have no fixed line and can login from any registered device.
- Create a user with a SIP line and a provisioned device.
- Create agents.
- Create a queue adding created agent as member of queue.